Job Title: Part-Time Customer Service Representative (Phone & Email)
Job Type: Part-Time | Remote
Salary: $5 USD/hour
Hours: Fixed part-time hours per week (to be confirmed upon hiring)
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ABOUT THE ROLE
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We are an e-commerce brand selling on Amazon US. We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to join our small remote team.
Your main responsibility is to contact existing customers via phone and email, and guide them through claiming their free gift. This is NOT cold calling — all customers are existing buyers who have already purchased from us.
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WHAT YOU’LL DO
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• Make outbound calls and send emails to existing customers
• Guide customers step-by-step through the gift claiming process
• Follow up on order status and conduct second check-in calls
• Collect product photos from customers via email
• Update the order tracking sheet (Google Sheets) daily
• Report any unusual cases to the team lead promptly
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REQUIREMENTS
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• Based in the Philippines with a stable internet connection
• Strong spoken and written English (neutral or American accent preferred)
• At least 1 year of phone-based customer service experience (REQUIRED)
• Comfortable using Google Sheets, email, and virtual phone tools (e.g. Zadarma)
• Familiar with Amazon as a buyer or seller is a big plus
• Self-motivated, reliable, and able to work independently
• Available during US business hours (please specify your availability when applying)
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COMPENSATION & SETUP
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• Rate: $5 USD/hour
• Setup: Remote / Work from home
• Payment: Wise or PayPal
• Hours: Part-time, fixed schedule (to be discussed)
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HOW TO APPLY
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Please send the following when you apply:
1. Updated resume
2. A voice recording (1–2 mins) covering:
– Your customer service experience
– Your availability (days & hours)
– Why you think you’re a great fit for this role
Applications without a voice recording will not be entertained.
